Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal you must contact us:

LAX VOX® Institute by Stephanie A. Kruse
Ms Stephanie A. Kruse, Höslstraße 30, 81927 Munich,


by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) about your decision to revoke this contract. You can use the attached sample cancellation form, which is not mandatory.

In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the point in time at which you notify us of the exercise of the right of withdrawal with regard to this contract, compared to the total scope of the services provided for in the contract.

Special note

In the case of contracts for video downloads or instructional videos, the Customer’s right of revocation shall expire prematurely if the Provider has commenced the performance of its services with the Customer’s express consent before the end of the revocation period or if the Customer has arranged for this himself/herself. This is particularly the case if the customer has used his access data to gain access to the online version of a video or has made a download and retrieved content.

The supplier informs about the model withdrawal form according to the legal regulation as follows:

Sample cancellation form

(If you wish to cancel the contract, please fill in and return this form).


Ms Stephanie A. Kruse, Höslstraße 30, 81927 Munich,


– I/we (*) hereby revoke the contract concluded by me/us (*)

concerning the purchase of the following goods (*)/ the provision of the following services

Service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only in the case of notification on paper)

– date

(*) Delete where inapplicable